Frequently Asked Questions
Customer Assurance
Hempire Innovations is here to help you find the optimal solution for your hemp needs. Ā You have several options to get in contact with us. We encourage you to ask any questions you may have!
- Email: Contact@HempireInnovations.com
- Text: 9104095624 (mention Hempire Innovations in your question)
- Contact Form: Fill out our contact form to submit your request.
- Website Messenger: Click the "chat with us" tab on the right side of the website. Ā You can message us directly from there.
- Social Media:
Instagram - @HempireInnovationscanna
Twitter - @HempireInnovati
Tik Tok - @HempireInnovations
Facebook - @hempireinnovations
Linkedin - @hempireinnovations
Hempire Innovations is here to help you find the optimal solution for your hemp needs. Ā You have several options to get in contact with us. We encourage you to ask any questions you may have!
- Email: Contact@HempireInnovations.com
- Text: 9104095624 (mention Hempire Innovations in your question)
- Contact Form: Fill out our contact form to submit your request.
- Website Messenger: Click the "chat with us" tab on the right side of the website. Ā You can message us directly from there.
- Social Media:
Instagram - @HempireInnovationscanna
Twitter - @HempireInnovati
Tik Tok - @HempireInnovations
Facebook - @hempireinnovations
Linkedin - @hempireinnovations
You must provide valid proof of your age with names matching your order before we dispatch deliveries or shipments!
Non-Psychoactive Products: Age 18 & Older
Psychoactive Products: Ages 21 & Older
Everything we offer here at Hempire Innovations is federally legal by falling under the definition of "industrial hemp". The majority of U.S. state residents can legally possess and use our products. We've included a list of states where our products are not allowed below. All of our products are legally hemp-derived and no more than 0.3% Delta 9 THC on a dry-weight basis.
We can ship select products to all 50 States along with Puerto Rico, Guam, U.S. Virgin Islands, and Northern Mariana Islands.
Do your own research to make sure that the products you are ordering are legal in your state or province.
You must provide valid proof of your age with names matching your order before we dispatch deliveries or shipments!
Non-Psychoactive Products: Age 18 & Older
Psychoactive Products: Ages 21 & Older
Everything we offer here at Hempire Innovations is federally legal by falling under the definition of "industrial hemp". The majority of U.S. state residents can legally possess and use our products. We've included a list of states where our products are not allowed below. All of our products are legally hemp-derived and no more than 0.3% Delta 9 THC on a dry-weight basis.
We can ship select products to all 50 States along with Puerto Rico, Guam, U.S. Virgin Islands, and Northern Mariana Islands.
Do your own research to make sure that the products you are ordering are legal in your state or province.
RETURNS & REFUNDS
We take pride in our products here at Hempire Innovations.Ā We want to make sure you receiveĀ your orders in good condition and in a timely manner.Ā Dealing with returns and refunds is not what we hope for; more importantly, our promise is to approachĀ these situations with fairness and reason.
30 Day Satisfaction Guarantee
This policy is within 30 days of the purchase. Beyond 30 days past your purchase date we cannot offer refunds or exchanges.Ā
Our Honor
We take several measures to optimize the success of shipments/deliveries. Ā If it is our fault that your order is not in acceptable condition, we guarantee we'll cover replacement. Ā We handle each return uniquely.Ā If you are making a claim, please provide pictures and descriptive written details.
ExchangesĀ
You are allowed to return items subject to our review. Returns must be in original packaging that has not been destroyed. First, send us an email through ourĀ contact formĀ with your name and order number. We will further correspond with you via email and will ask for pictures if your claim involves having received unacceptable goods.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.Ā Next, we will review your exchange or refund request.
Return Shipping
Shipping for returns/exchanges are your responsibility.
All returns shall be mailed to:Ā 315 MacMillan Avenue N Wilmington, NC 28403
Exchanges are shipped out as soon as the same or next business day after inspection.
Re-delivery transit times vary depending on your location.
We cover the cost of re-delivery shipping!
RETURNS & REFUNDS
We take pride in our products here at Hempire Innovations.Ā We want to make sure you receiveĀ your orders in good condition and in a timely manner.Ā Dealing with returns and refunds is not what we hope for; more importantly, our promise is to approachĀ these situations with fairness and reason.
30 Day Satisfaction Guarantee
This policy is within 30 days of the purchase. Beyond 30 days past your purchase date we cannot offer refunds or exchanges.Ā
Our Honor
We take several measures to optimize the success of shipments/deliveries. Ā If it is our fault that your order is not in acceptable condition, we guarantee we'll cover replacement. Ā We handle each return uniquely.Ā If you are making a claim, please provide pictures and descriptive written details.
ExchangesĀ
You are allowed to return items subject to our review. Returns must be in original packaging that has not been destroyed. First, send us an email through ourĀ contact formĀ with your name and order number. We will further correspond with you via email and will ask for pictures if your claim involves having received unacceptable goods.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.Ā Next, we will review your exchange or refund request.
Return Shipping
Shipping for returns/exchanges are your responsibility.
All returns shall be mailed to:Ā 315 MacMillan Avenue N Wilmington, NC 28403
Exchanges are shipped out as soon as the same or next business day after inspection.
Re-delivery transit times vary depending on your location.
We cover the cost of re-delivery shipping!
SHIPPING POLICY
OrdersĀ are sent in safe and discreet packaging
Our System:
WeĀ drop-off packages to USPS within 0-1 business days of order submission. Approximate order arrival time is 2-5 business days.Ā OrdersĀ may be shipped same-day if placed before 1:30PM EST. Ā Check your emailĀ for your USPS tracking number.
Free shipping:
We appreciate support from our patrons; orders totaling $50 or greater are shipped or delivered at no cost to you!
Troubleshooting:
Refer to ourĀ Refund/Return PolicyĀ to see how we handle discrepancies.
Legal Compliance by State:
If you order products that are illegal within the state of your shipping address.Ā We will only send you the items you ordered that are legal in your state and we will refund you for the items we cannot legally ship to you. If your order only contains items that are illegal in your state, we cancel and refund the whole order.
Learn more aboutĀ cannabinoid legality state by state.
SHIPPING POLICY
OrdersĀ are sent in safe and discreet packaging
Our System:
WeĀ drop-off packages to USPS within 0-1 business days of order submission. Approximate order arrival time is 2-5 business days.Ā OrdersĀ may be shipped same-day if placed before 1:30PM EST. Ā Check your emailĀ for your USPS tracking number.
Free shipping:
We appreciate support from our patrons; orders totaling $50 or greater are shipped or delivered at no cost to you!
Troubleshooting:
Refer to ourĀ Refund/Return PolicyĀ to see how we handle discrepancies.
Legal Compliance by State:
If you order products that are illegal within the state of your shipping address.Ā We will only send you the items you ordered that are legal in your state and we will refund you for the items we cannot legally ship to you. If your order only contains items that are illegal in your state, we cancel and refund the whole order.
Learn more aboutĀ cannabinoid legality state by state.
Contact us through any of our communication avenues. We will respond ASAP.
Contact us through any of our communication avenues. We will respond ASAP.
We are very busy at Hempire Innovations since "hemp has never felt this good". Ā On the rare occasion that we have made a mistake with your order, please reach out to us as soon as possible. Ā If we have made a mistake, we will honorably make it right at no additional charge to you.
We are very busy at Hempire Innovations since "hemp has never felt this good". Ā On the rare occasion that we have made a mistake with your order, please reach out to us as soon as possible. Ā If we have made a mistake, we will honorably make it right at no additional charge to you.
Privacy
At Hempire Innovations, we ensure that our card transactions are safe, secure, and confidential. Ā Square Point of Sale is the company processing our hemp-related transactions; they are one of the most highly regarded POS companies globally. Ā Your payment information will never be leaked or shared with anyone. Ā We are only able to see the transaction, we do not have access to complete card information. Ā Our payment gateway is SSL secured and 256bit encrypted.
At Hempire Innovations, we ensure that our card transactions are safe, secure, and confidential. Ā Square Point of Sale is the company processing our hemp-related transactions; they are one of the most highly regarded POS companies globally. Ā Your payment information will never be leaked or shared with anyone. Ā We are only able to see the transaction, we do not have access to complete card information. Ā Our payment gateway is SSL secured and 256bit encrypted.
At Hempire Innovations, we take the security of our customers' personal information very seriously. We have implemented a variety of measures to ensure that your information is safe and secure, including:
- Industry-standard encryption:Ā We use industry-standard encryption technology to protect all sensitive customer data during transmission. Your personal information, such as name, address, and payment details, is encrypted and cannot be intercepted by unauthorized third parties.
- Firewalls and other security measures:Ā We use firewalls and other security measures to protect our servers and databases where customer data is stored. We've restricted access to this data to authorized personnel only, and any sensitive information is further encrypted or tokenized to protect it from unauthorized access.
- Best practices in data security:Ā We follow the best rules and regularly monitor our systems for potential security threats. We periodically review and update our security protocols to ensure we use the latest technology and methods to keep your data safe.
- Comprehensive privacy policy:Ā Our comprehensive privacy policy outlines how we collect, store, and use customer data. We strictly adhere to all applicable data protection laws and regulations.
- Opt-out and deletion options:Ā We offer our customers the ability to opt out of marketing communications and to delete their data upon request. Transparency and customer control are crucial elements of maintaining customer trust and security.
Shop with Confidence
We understand that you entrust us with your personal information, and we are committed to protecting it. We hope this information has given you peace of mind and that you will continue shopping with Hempire Innovations.
At Hempire Innovations, we take the security of our customers' personal information very seriously. We have implemented a variety of measures to ensure that your information is safe and secure, including:
- Industry-standard encryption:Ā We use industry-standard encryption technology to protect all sensitive customer data during transmission. Your personal information, such as name, address, and payment details, is encrypted and cannot be intercepted by unauthorized third parties.
- Firewalls and other security measures:Ā We use firewalls and other security measures to protect our servers and databases where customer data is stored. We've restricted access to this data to authorized personnel only, and any sensitive information is further encrypted or tokenized to protect it from unauthorized access.
- Best practices in data security:Ā We follow the best rules and regularly monitor our systems for potential security threats. We periodically review and update our security protocols to ensure we use the latest technology and methods to keep your data safe.
- Comprehensive privacy policy:Ā Our comprehensive privacy policy outlines how we collect, store, and use customer data. We strictly adhere to all applicable data protection laws and regulations.
- Opt-out and deletion options:Ā We offer our customers the ability to opt out of marketing communications and to delete their data upon request. Transparency and customer control are crucial elements of maintaining customer trust and security.
Shop with Confidence
We understand that you entrust us with your personal information, and we are committed to protecting it. We hope this information has given you peace of mind and that you will continue shopping with Hempire Innovations.
