We take pride in our products here at Hempire Innovations. We want to make sure you receive your orders in good condition and in a timely manner. Dealing with returns and refunds is not what we hope for; more importantly, our promise is to approach these situations with fairness and reason.
All sales are final...
The Hempire Innovations team takes several measures to optimize the success of shipments/deliveries. If it is our fault that your order is not in acceptable condition, we guarantee we'll cover replacement. We handle each return uniquely. If you are making a claim, please provide picture and written details.
You are allowed to return defective and damaged items, which we will exchange for you. First, send us an email at firstname.lastname@example.org.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Next we will review your exchange request, then email you the return label if approved.
Our return policy has a 30 day window from the date of purchase. We require a receipt or proof of purchase and cannot exchange orders outside of the 30 day window.
All returns shall be mailed to: 5101 Owteway Place
Re-delivery times will vary depending on where you live.
If you are shipping an item over $50, we recommend shipping insurance.